Application Support Technician- CalgaryThe Opportunity:Are you looking for a role on a solid team with a proven industry leader? Do you want a position that will maximize your excellent balance of technical skills and soft skills? Looking for a more than competitive base with top notch benefits?Our client, a global leader in creating enterprise software, is seeking a talented, motivated and passionate Application Support Technician to join a brand new Production Support Team. Our client has experienced a rapid growth over the last few years and currently has more work than they have people. The company offers the right candidate an opportunity to take their career to the next level by offering a supportive team environment where all members are tasked to contribute to the ongoing development and evolution of the client's web based application. All development takes place on site at the company's downtown Calgary based headquarters. As part of the Production Support Team, you will be responsible for supporting all internal and customer-facing development production initiatives to fulfill end-user requirements and service agreements. You will be interacting with both internal and external agents, including: developers, customer/technical support, quality assurance, and end-users. Key Responsibilities:- Play an active role in ongoing production application support and work closely with internal development teams as well as external end-users to ensure that all new productions are operating without faults- Trouble shooting application from beginning to end to understand and resolve defects and must be able to document and communicate to software vendors to resolve them.- Work closely with the testing team to troubleshoot and address production issues.- Diagnose and debug software incidents- Analyze problems and execute existing scripts for data fixes/corrections and/or create new scripts- Provide technical support on an as-need basisWe are looking for an individual with the following key skills:The ideal candidate will have a background in data manipulation and verification in commercial software development. As well, a strong knowledge of problem solving and troubleshooting around enterprise software system issues is required. A solid working knowledge of Oracle P-SQL, Oracle SQL Development, or equivalent is a strong asset, as is experience with scripting languages. The right candidate will also bring strong problem solving skills and be able to creatively solve problems as they arise. The position will also involve interacting with internal and external stakeholders on a regular basis, so strong communication and customer service skills are a strong asset.This is truly a role where you can make a significant impact!If this opportunity sounds like a good fit for you, please send your resume to tamart@criticalhire.ca. Or if you feel as though you would be an outstanding candidate for this role and would like to learn more about the nuances of the job call Tamar at 647.502.4473 ext.125.


Location:


Canada-AB-Calgary


Telecommute:




No (Onsite Position)



Contact Name:


Tamar


Contact Phone:


647.502.4473 ext.125


Contact Email:



tamart@criticalhire.ca



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