The purpose of the Desktop Services Specialistis to ensure all Questrade personnel have the systems and software in place and functioning properly in order to perform required job duties. The Desktop Support Specialist is responsible for ensuring that Questrade staff's needs are satisfied by providing low to high end technical hardware and software support at the desktop, laptop, printer, network, and OS level. The Desktop Support Specialist is responsible for the overall activity at Questrade that involves support services.Desktop Services Specialist personnel support Questrade staff in building and setting up new workstation PC's, laptops and phones with the required software installations. They respond to all systems and software issues reported by Questrade staff and managers and troubleshoot problems to find the most effective and efficient resolution.In addition, the Desktop Services Specialistwill participate in the planning and execution of workstation moves, and will test new setups for functionality as well as participate in special projects.Job Responsibilities A· Provide technical support in assembling, installing and repairing desktop computers.A· Assist with MAC's for desktop computers, printers etc.A· Assist in the coordination, planning and execution of moves for desktop computers and network peripherals. A· Build desktop computers from media and MDT images.A· Provide support for installation and deployment of application software, MS desktop patches, printers, projectors, network peripherals and other equipment as required.A· Use available resources such as vendors, TechNet, online services, product guides etc. to resolve technical issues.A· Triage technical support tickets based on importance, business impact and priority.A· Resolve technical support tickets accurately and within Service Level Agreements and update ticketing system.A· Provide technical desktop support to end users over the phone and via remote connections.A· Provide basic technical support for telephony system and end users.A· Participate in team meetings and special projectsA· Support and update asset management system, hardware inventory and A· Asset Management, hardware inventory control, optimization and reporting.A· Deploy and support Blackberry's and iPhones on the corporate network.A· Monitor anti-virus alerts and take corrective action.A· Document procedures and best practices for Desktop Services Group.A· Develop and/or assist with developing project plans for Desktop Services Group.A· Implementation of projects developed by/or assigned to Desktop Services Group.A· Participate in cross-training and knowledge transfer within and outside of team.A· Other duties as assigned Qualifications A· 2-5 years of related work experience in Information Technology Support Services.A· Post secondary degree/diploma in related field.A· 1 + years of Application Support experience in the financial sector is preferred.A· Trading platform knowledge is an asset (i.e. Bloomberg).A· 1 + years of installing anti-virus solutions.A· 1 + years of experience in asset management and inventory control.A· Experience in change control best practices.A· Experience with software deployment.A· Experience in Patch Management.A· Experience with MDT to build and deploy desktop images.A· SMS Deployment (automation) exposure.A· Telecom knowledge is an asset, especially if exposure is with Avaya.A· Cabling exposure and experience is an asset.A· Microsoft Desktop Certified Technician (or equivalent work experience - 2-5 years) A· Microsoft Certified Professional certificate within current Operating Systems (XP and Windows 7).A· Microsoft Office Specialist (Microsoft Office 2007 and 2010).A· Proven track record for service delivery.A· Working knowledge of MS Project and Project Management tools.A· Client focused and detail oriented.A· Self-motivated and driven by team objectives.
Location:
Canada-ON-Toronto
Telecommute:
No (Onsite Position)
Contact Name:
Contact Phone:
Contact Email:
URL:
http://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=QUESTRADE&cws=1&rid=199
Contact Comments:
Please APPLY ONLINE: http://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=QUESTRADE&cws=1&rid=199
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