DescriptionTechnical Support Associate - Halifax, Canada (English)Do you enjoy helping others and working with the latest technological devices?Then we have the opportunity you've been looking for ?As a Technical Support Associate, you will provide technical support to our client's customers for configurations on the usage of electronic devices.We offer a highly competitive salary and a comprehensive benefit package, including:• Continuous paid training on the latest technology• Performance bonuses• Potential for rapid advancement in many fields, and throughout 17 countries!• Tuition reimbursement• Great discounts on online courses for you and your family at eCornell.com• Free parking, on bus route and paid vacations!If you enjoy?• Learning about new technologies• Interacting with people and solving their problems• Gaining experience and pursuing a career You're the ideal candidate if you?• Are capable of supporting and adapting to a dynamic work environment, with frequent new product releases and updates.• Are capable of handling & communicating effectively with all customer types.• Have technical aptitude with an ability to explain technical concepts to a varied audience.• Have native verbal and written communication skills in supported language.• Have above average ability to read, write and speak English.• Have Strong problem solving skills to diagnose and logically resolve customer problems using tools such as the Logitech knowledge base and publically available common knowledge sources, experience, good judgment, and acquired knowledge of Logitech products• Have strong understanding of computers using Windows based operating systems, drivers, USB communication and software applications.• Are proficient at basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux)• Have proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities).• Are capable of supporting networking and connectivity issues.• Are familiarized with software security programs (ex: Norton, McAfee).• Have certifications (Microsoft Certified Desktop Support Technician (MCDST), Apple Certified Macintosh Technician (ACMT), Cisco Certified Entry Networking Technician (CCENT) or equivalent work experience preferred.• Have strong e-mail, word processing, and web usage skills.• Have strong understanding of consumer electronics.• Have the ability to analyze, evaluate and resolve complex situations.
Location:
Canada-NS-Halifax
Telecommute:
No (Onsite Position)
Contact Name:
Contact Phone:
8667965485
Contact Email:
HBOPostings@teletech.com
URL:
http://www.hirepoint.com/Home-CA?site_cou=CA
Contact Comments:
If you are interested then take the next step and apply by clicking on the link below. (If the link does not work then please copy and paste the link into your browser window.https://teletech.taleo.net/careersection/4/jobdetail.ftl?lang=en&job=00K0Y&src=19533For more information on the world of opportunity that awaits you at TeleTech visit our recruitment website at www.hirepoint.com.
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