Questrade Inc., headquartered in Toronto, provides Canadians with high-speed, direct access trading to the U.S. and Canadian stock and options markets as well as forex trading. Since its inception in 1999, Questrade has demonstrated its competitive leadership with a combination of outstanding service, advanced technology and competitive pricing structures. Visit our website at www.questrade.com Purpose The purpose of the Senior Production Support Analyst is to provide technical support for Questrade applications Job Summary Provide 3-rd tier technical production support for mission critical brokerage applications and databases. Timely investigate and troubleshoot incidents, support issue resolutions database, be involved into configuration and installation of applications. Work with development, QA and infrastructure teams to understand applications and resolve incidents. Job Responsibilities A· Timely investigate and troubleshoot production technical incidentsA· Conduct Proactive Monitoring of production systemsA· Setup and maintain a framework of application solutions and procedures that would proactively monitor production systems and report any inconsistencies or potential problemsA· Provide shift support to applications during mission critical times, monitor batch processesA· Manage packages, perform configuration and deployment of production applicationsA· Provide timely updates to Operations as to resolution process and time required to resolve once availableA· Work with vendors and multiple business, development and quality assurance groups to understand the issues related to production incidents and quickly and properly resolve themA· Work with QA, Development, DBA and System Admin and Network teams in order to facilitate change management processA· Adhere to consistent incident resolution process and work on its improvementA· Support and keep up to date issue resolutions databaseA· Assist to and lead junior members of the support teamQualifications A· Excellent time-management and organizational abilities that facilitate structured teamworkA· Takes ownership of tasks and drives projects through to completionA· Excellent problem investigating, analyzing and solving skillsA· Strong Windows administrating and troubleshooting skillsA· Experience supporting .NET Web applications A· Good knowledge of at least one of Linux shell scripting languagesA· Knowledge and experience in using at least one of the following database servers (Sybase, Oracle, MySQL, or MS SQL Server)A· Good understanding of networks, routers, and TCP/IP, UDP and multicast protocols.A· Experience in support of critical production systems (2+ years) is desirableA· Experience working in the environment with well established Change and Configuration Management processes is desirableA· Experience troubleshooting distributed application performance issues: OS, database or network related (nice to have)A· Familiarity with SVN source control (nice to have)A· Working knowledge of PythonA· Highly developed written and oral communication, facilitation and negotiation skillsA· Able to focus while under pressure and pay close attention to detailA· Willingness to multi-task and be flexible to take on varied responsibilitiesA· BS Degree in engineering, computer science or related discipline is desiredA· Experience and/or personal interest in the financial industry an assetA· Loves to learn and demonstrates a commitment to learning Questrade's business and ongoing professional development
Location:
Canada-ON-Toronto
Telecommute:
No (Onsite Position)
Contact Name:
Contact Phone:
Contact Email:
URL:
http://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=QUESTRADE&cws=1&rid=168
Contact Comments:
Please APPLY ONLINE: http://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=QUESTRADE&cws=1&rid=168
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