ResponsibilitiesResolution and Prevention of ProblemsPresented with system level and application problems on mission critical systems requiring immediate resolution, thus ensuring systems are operational according to agreed upon service level agreements and that they have a high degree of integrity and reliability. Often, resolution determination requires interaction with service vendors. Considerable effort is placed into determining, developing and delivering procedures to protect production environment from unplanned outages.Provide Technical Assistance to UsersEstablishes system scope and objectives. Develops practical manual or automated procedures to solve complex problems. Prepares detailed specifications for programs, analyses and revises existing system logic deficiencies, oversees all phases of the technical system design and will advice, check and direct systems programs onto the correct technical system design.Systems Administration and New Projects- Perform system administration tasks associated with environment of specialization for the development, UAT and production environments as well supporting production code implementation. Provide training on specific environment to Operations, Network and Development Departments as required. New projects could include applications such as central back up for applications and database application monitoring tools or high-speed restoration software.Control Access, Ensure Security and Contingency PlanningOngoing customization and maintenance of system access facilities to ensure and enforce strict security of financial environment. Plan, implement and test contingency plans for various hardware and software environments.System Monitoring and UpdatesDuring the course of the year, applications are monitored and statistical information regarding resource usage is compiled. Recommendations are put forward to management for capacity planning and system upgrades where resource constraints are identified to ensure that a reliable production environment is maintainedKnowledge and ExperienceThe incumbent must have an excellent working knowledge in the following operating systems and technologies: Sun Solaris 10 with ZFS, LDOM and Zones, Sun hardware, NIS,DNS, LDAP, NFS, Weblogic, Websphere application server, Websphere MQ, Tomcat, Citrix on Unix and Veritas products (Volume Manager, File System, Netbackup, Clustering),monitoring tools, shell scripting, and Tidal Job Scheduler.The incumbent must have Windows server support experience, Windows 2003 and above. IIS, VCS and scripting would be an assetWorking knowledge of the following databases is an asset: Oracle, Sybase.Working knowledge of LAN/WAN environments and protocols.Requires a minimum of 10 years job related experience and possesses analytical and proactive problem solving skills. Expert understanding in area of specialty.The incumbent must be prepared to work early, late or night shifts. * Must be able to work on site or remotely (over the phone) and must be available on a 7 x 24 x 365 basis for systems support/consultation. * Pager and/or cellphone/RIM support at all times is a mandatory requirement. * Excellent communication skills, both verbal and written (English). * Previous financial industry experience is an asset. * A fair amount of paid overtime, including weekends and holidays, will be required due to high availability and small or no down-time requirements for the supported systems. Ability to work with non-technical users
Location:
Canada-ON-Toronto
Telecommute:
No (Onsite Position)
Contact Name:
Aysha von Buchstab
Contact Phone:
Contact Email:
ayshavb@psplus.ca
URL:
http://psplus.ca/careeropp3.php?job=Senior%20System%20Support%20Specialist%20&jobid=53
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