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Software Support Analyst Level II III

Company Name: Goldbeck Recruiting
Position: Software Support Analyst Level II III
Experience Required: 2-5Years
Job Location: Vancouver,BC,Canada
Date Posted: 2011-04-18 00:00:11

Software Support Analyst Level II III








Job Title: Software Support Analyst Level II & III Industry: Software Engineering Salary Range: $50- 55K, benefits Benefits: Benefits Location: VancouverRecruiter: Julia MacKenzie Company Profile Rapidly expanding and progressive company located in Coquitlam, BC. The health care software products we create and maintain are used in universities, hospitals, and group practices throughout North America and Europe. Responsibilities -Designing, creating and debugging SQL Queries, Packages, Procedures, Functions, Views and Triggers -Replicate issues reported by clients and work with QA and Development to deliver solutions -Perform data management for clients including database changes required for software updates, data correction, data conversion, data importing and manipulation -Document actions taken on support incidents, logging resolutions in a clear and concise manner -Provide 2nd or 3rd level customer support via email and/or phone Qualifications -Minimum 2 years' experience in a second level support environment -Strong verbal and written communication skills -Advanced SQL Query, Package, Procedure, Function, View and Trigger writing skills -A degree in Computer Science or a diploma in Information Technology -Experience with PL/SQL in Oracle or SQL Server -Knowledge of Oracle Database Administration -Verbal and written communication skills -Customer support experience -Advanced diagnostic, troubleshooting and problem solving skills -Proficiency in delivering technical support, multi-tasking and working under pressure To apply:Follow link to apply directly for the Software Support Analyst Level II & III job opportunity


Location:


Canada-BC-Vancouver


Telecommute:




No (Onsite Position)



Contact Name:


Julia Mackenzie


Contact Phone:


604-684-1428


Contact Email:



juliamackenzie@goldbeck.com



URL:


http://www.goldbeck.com/canada-jobs.php?productid=459


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