Secure the World -- Secure your Future!Would you like to play an important role in keeping networks throughout the world safe and secure? Does the thought of working on the customer support services team for one of the world's leading network security solution companies appeal to you? Would you like to work for a company whose clients include some of the top systems administrators and networks security experts in the world? Does the thought of working in a collaborative and open environment with world class customer support, software engineering, QA and management teams as well as an exceptional commitment to the client at all levels of the organization appeal to you? We are looking for the best, brightest and most driven. If this is you, we have an amazing culture and an opportunity where you will thrive and find success at each fast paced twist and turn! Are you ready?About Q1 LabsFounded in 2001, and with offices throughout North America and Europe, Q1 Labs (http://www.q1labs.com) is recognized as a global leader in the total network security intelligence solutions space. Our mission is to provide complete network and security knowledge, delivered simply, for any customer. Our client base includes over thirty of the Fortune 100 companies and a broad spectrum of Fortune 500 companies - NASA, MITRE, Hertz, Deloitte, Oracle, JC Penney, Sprint, AT&T, American Airlines, Chevron and Pratt & Whitney to name a few. Our partners include global networking and security players such as Juniper Networks, Enterasys, McAfee, Sourcefire and Foundry.Since our inception, we have been recognized in the network security space with numerous awards. Most recently, we were the only vendor selected for the Security Information and Event Management (SIEM) category in SC Magazine's special year-end Innovator's Edition (2010). We were also a finalist in the SC Magazine Awards for Best Security SIM/SEM Solution. We were also named to JMP Securities' Hot 100 List of Best Privately Held Software Companies.Security intelligence is one of the hottest sectors in the computer industry and at Q1 Labs we have achieved phenomenal success in the past two years (in spite of the economic downturn) because of the contributions of our dedicated and talented team. We grew our customer base by over 600 clients, increased revenues by 75%, profitability by 125%, and grew the size of our team by 42% in 2010 alone. The OpportunityInnovate -- Create- Collaborate -- Grow We are looking for a Technical Support Engineer with a passion for network security and meeting client needs to join our world class customer support services team. At Q1 Labs, we take client service seriously. We are Common Criteria Evaluation Assurance Level 3+ Certified. Our software development, quality assurance and customer support teams work very closely together to ensure our clients receive the most complete and effective network security intelligence solutions in the world. Our reputation for customer support services is so strong that our clients, including many of the top network and security experts in the world, view our support engineers not only as service providers but as respected peers. Reporting to the Technical Director of Support Services, you will use your exceptional troubleshooting skills to solve advanced hardware, software, operating systems, security and networking problems, as well as network integration issues to 250 plus devices and everything in between. You will troubleshoot database issues, enterprise level Java software applications, memory problems, tuning, and scalability/performance issues and security incident analysis. Our software integrates with over 250 devices and that number is growing every month. Our support group is involved in all aspects of customer interactions from pre-sales deployment design to upgrading and support of existing customers. Our product line is the center for all network traffic analysis and design logging, and you will enjoy the challenge of integrating our products with all major networking brand names.This is an excellent opportunity to grow your career in a highly technical environment where you learn something new every day. Our software is processing billions of pieces of information per day and we are leveraging the Java platform to perform and scale in unique and exciting ways!The RequirementsYou are known for your strong client focus and your excellent technical, problem solving and troubleshooting skills. You love a challenge and have a passion for troubleshooting and solving complex technical problems. You keep the client in mind in all that you do, and pride yourself on your ticket management skills as well. You are an experienced Unix systems administrator, network administrator or network security specialist with the ability to think like a packet and significant experience with large enterprise networks. You have extensive experience with configuring routers, switches and security events. SANS or GIAC certification is a definite asset.The RewardsWork in a fun, innovative and dynamic environment where your ideas, opinions and creativity are truly valued and where every single person working for the company is focused on making the company a success. Make a real difference and contribute to the ongoing success of the most sophisticated network security solutions in the world. As a Q1 Labs team member, you will collaborate with, and learn from some of the best network security minds in the industry.In return for your skills and expertise you will receive a competitive compensation package, including a stock option plan. We will also assist with relocation expenses.The Location The position is located in Fredericton, New Brunswick, Canada. Fredericton is one of the most vibrant small cities in North America. It is a beautiful, historic city with two universities, many cultural activities (including an excellent jazz festival), lots of night life, plenty of recreational facilities and activities (including a rowing and sailing club), beautiful parks and an extensive network of walking trails. Fredericton has been named one of the top ten cities to live in Canada as well as being named one of the Cultural Capitals of Canada. It also has a vibrant and rapidly expanding knowledge industry sector and has been named one of the Top Seven Intelligent Communities in the world.


Location:


Canada-NB-Fredericton


Telecommute:




No (Onsite Position)



Contact Name:


Vicki Meltzer


Contact Phone:





Contact Email:



vicki@people-reach.com



URL:


http://people-reach.com/Job_Seekers/job_openings/Technology/Technical%20Support/Bilingual%20Tech%20Support.htm


Contact Comments:


If you are interested in the above position, please e-mail your resume in confidence. We will treat any inquiry or resume received with the utmost confidentiality. Under no circumstances will we submit your resume to any client without your prior approval.
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