Job Duties 

• To assist the companies Voice Communications Analyst and Assistant
• Place, input and track telephone, voicemail and cellular change requests
• Update documents and software systems as requested
• Filing and basic book keeping
• Communicating with internal and external customers as required
• Consistently accurate processing of voice services orders with service providers
• Timely and accurate maintenance of voice records data
• Accurate processing and tracking of voice billing materials as directed 

Skills and Experiences 

• A good working knowledge of network workstations, Microsoft office, ProComm, client and mainframe application inputting is desirable
• Extremely organized with experience tracking, documenting and monitoring order status from start to finish
• Ability to follow instructions and work independently escalating as needed to resolve all issues within ITS voice service targets
• Good written and verbal communications skills
• At least 2 years exp in customer service managing high volume Centrex (move, add and change) orders from department coordinator
• Telephone experience with Centrex and Octel administration
• Basic understanding of Centrex station features
• Centrex Station Configuration Station CM training and experience
• Octel system administration training and experience