This opening is for the Level 3 Windows Operations Desktop Team within Enterprise Infrastructure's End User Computing Team. Our client is responsible for supporting and ensuring the stability of over 100,000 desktops (and growing), including laptops and virtual PCs. We provide service and support to internal teams and senior VIP clients on Windows Platform and desktop application-related issues. The role involves close cooperation with the Service Desk, desk side support teams, IT Security, Engineering, application programmers and third party vendors by handling escalations, providing documentation, and implementing new products.Skills Required- 3 years minimum experience operating as a Windows desktop support specialist- Strong knowledge and proficiency in providing support and troubleshooting of either the Windows operating system and/or desktop applications:- Windows Desktop and Server operating systems:- preferably in a demanding, large networked global enterprise environment, e.g. event log, GPResult, performance issues- Networking issues (DNS, DHCP)- An understanding of Active Directory (GPO, OU, Groups)- Desktop applications:- Microsoft Office products, including Outlook, Word, Excel (including formula use, macro/VBA), PowerPoint, Visio, Communicator, and MS Office plugins.- Internet Explorer and Mozilla Firefox. This includes knowledge of web development standards and protocols, experience with troubleshooting cross-browser compatibility issues, and experience with TCP/IP commands/ports.- Adobe Acrobat- Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent. - Proficiency in creating documentation for end users and support personnel- Strong verbal and written communication skills- Self-starter with experience working in a project team environment- Able to work and communicate effectively with senior VIP clients for troubleshooting and explaining technical issues- Au moins 3 annees d'experience en tant que specialiste du soutien associe aux postes de travail Windows.- Connaissances approfondies et solides competences entourant la prise en charge et le depannage du systeme d'exploitation Windows ou des applications pour poste de travail :- Systemes d'exploitation pour postes de travail et serveurs Windows :- De preference dans un environnement d'entreprise mondial exigeant et s'appuyant sur un vaste reseau (p. ex., analyse des registres, GPResult, problemes de performance).- Problemes de reseautage (DNS, DHCP).- Connaissance d'Active Directory (GPO, OU, groupes).Applications bureautiques :- Produits Microsoft Office, notamment Outlook, Word, Excel (y compris formules, macros et Visual Basic), PowerPoint, Visio, Communicator et modules d'extension MS Office.- Internet Explorer et Mozilla Firefox (connaissance des normes et des protocoles de developpement Web, experience de la resolution des problemes de compatibilite entre navigateurs, experience des commandes et des ports TCP/IP).- Adobe Acrobat.- Automatisation des taches a l'aide des langages d'ecriture de scripts PowerShell, Visual Basic, VB Script, PERL ou equivalent. - Aptitude a la creation de documents destines aux utilisateurs finaux et au personnel de soutien.- Solides aptitudes a la communication verbale et ecrite.- Autonomie et experience de travail au sein d'une equipe de projet.- Capacite a travailler et a communiquer efficacement avec les utilisateurs de marque de la haute direction afin de resoudre et d'expliquer les problemes techniques qui les affectent.
Location:
Canada-QC-Montreal
Telecommute:
Yes
Contact Name:
Kovasys INC.
Contact Phone:
Contact Email:
corporate@kovasys.com
URL:
http://www.kovasys.com/jobs.asp?id=1042
Please mention Match Your Skill Jobs when contacting us.
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